Welcome to Dotcom Reps. We are an Amazon consulting agency dedicated to helping businesses succeed on the Amazon marketplace. Our commitment to your success extends to how we handle your private information. This Privacy Policy outlines the types of personal data we collect, how we use it, with whom we share it, and the rights you have over your information.
By engaging with our website at https://dotcomreps.webflow.io and using our consulting, management, or advisory services (collectively, the "Services"), you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our Services.
1. Information We Collect and How We Collect It
At Dotcom Reps, we do not collect user information. The voluntary information you provide us for our Services improves our communication with you and helps us deliver our services. The information we collect can be broadly categorized into two types:
A. Information You Voluntarily Provide to Us
This is information you directly give us when you interact with our website or become a client.
- Contact and Inquiry Information: When you fill out a "Contact Us" form, request a consultation, or sign up for our newsletter, you provide us with personal details such as your full name, email address, phone number, and company name. We use this information to respond to your inquiries and to send you relevant communications about our services.
- Business and Service-Related Information: As part of our consulting engagement, you will share with us a wide range of sensitive business information. This may include your Amazon Seller Central account credentials, sales and performance metrics, product information, proprietary business strategies, financial details, and customer information. We collect this to effectively manage your Amazon account, optimize your strategies, and deliver on the agreed-upon scope of work.
- Billing Information: When you pay for our services, our third-party payment processor may collect your billing details, such as your credit card number, billing address, and payment history. We do not store your full payment card details on our servers.
B. Information We Collect Automatically
When you visit our website, certain technical information is collected automatically through tracking technologies. This includes your IP address, browser type, operating system, the pages you view, the time and date of your visit, and the referring website.
For cookies, you have the right to manage your cookie preferences through your browser settings, but please note that disabling certain cookies may affect the functionality of our website.
2. How and Why We Use Your Information
Your information is essential to our operations. We use the information we collect for the following purposes, all of which are aligned with providing you with excellent service and a secure experience:
- To Provide and Fulfill Our Services: The primary reason we collect your information is to deliver the consulting and management services you have contracted us for. This includes managing your Amazon account, optimizing your product listings, running advertising campaigns, and providing strategic advice.
- To Communicate with You: We use your contact information to respond to your questions, provide project updates, send invoices, and share important information about your account. With your consent, we may also send you newsletters, promotional offers, and marketing materials we believe may be of interest to you.
- To Improve and Personalize Our Services: By analyzing website usage and client feedback, we can identify trends and make data-driven decisions to enhance our offerings. This allows us to improve our methodologies and tailor our services to better meet your specific needs.
- For Security and Fraud Prevention: We use your information to verify your identity, protect against fraudulent activity, and ensure the security of our systems and your information.
- For Legal and Regulatory Compliance: We may use your information as necessary to comply with applicable laws, regulations, legal processes, or governmental requests.
3. How We Share Your Information
We take your privacy seriously and do not sell your personal information to third parties. We only share your information in specific circumstances:
- With Our Service Providers: We work with a select number of third-party vendors who assist us in providing our Services. These include providers for web hosting, data analytics, email delivery, and payment processing. These partners are carefully vetted and are legally bound by contracts to use your information only for the purposes we've outlined and to maintain its confidentiality.
- With Your Explicit Consent: We will not share your information with any other third party without your explicit and direct consent.
- For Business Transfers: In the event of a merger, acquisition, or sale of our assets, your information may be part of the transferred assets. We will notify you of any such change in ownership or control of your personal information.
- To Comply with Legal Obligations: We may disclose your information if we are legally required to do so, such as in response to a subpoena, court order, or other legal process. We may also disclose information to protect our rights, your safety, or the safety of others.
4. Data Security and Retention
We are committed to protecting your data. We implement robust technical and organizational security measures to prevent unauthorized access, disclosure, alteration, or destruction of your personal information. These measures include data encryption, secure servers, and strict access controls.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Once your information is no longer needed, we securely dispose of it.
5. Your Rights Over Your Information
Depending on your location, particularly if you are in the US, you have specific rights regarding your personal information.
- Right to Access: You can request a copy of the personal information we hold about you.
- Right to Rectification: You can ask us to correct any inaccurate or incomplete information we have about you.
- Right to Erasure ("Right to Be Forgotten"): You can request that we delete your personal information from our records, under certain conditions.
- Right to Restrict Processing: You can request that we limit the way we use your personal information.
- Right to Data Portability: You can ask to receive your personal information in a structured, commonly used, and machine-readable format.
- Right to Object: You have the right to object to our processing of your personal data, particularly for direct marketing purposes.
- CCPA Rights for California Residents: Under the California Consumer Privacy Act (CCPA), you have the right to know what personal information we collect, sell, or disclose about you. You also have the right to opt out of the sale of your personal information (though we do not sell it), and the right not to be discriminated against for exercising these rights.
To exercise any of these rights, please contact us using the information provided below. We will respond to your request in a timely manner and in accordance with applicable law.
6. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business, our services, or legal requirements. We will notify you of any significant changes by posting the new policy on our website and updating the "Last Updated" date at the top of the page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us.
Dotcom Reps
Contact: (610) 253-2673
Email: support@dotcomreps.com
Address: PO BOX 360083, Melbourne, FL 32936.
